Privacy Agreement
How information is used and protected when you use our website and online warehouse platform.
Last updated: 18 August 2026
This Privacy Agreement ("Agreement") explains how DATA FARMA ECZA DEPOSU İLAÇ ANONİM ŞİRKETİ ("Data Farma", "Depot", "we") uses, may share and protects information obtained through the website at datafarma.com.tr and the online warehouse platform for pharmacies ("Platform"). The Platform provides B2B services only to approved pharmacies, while public parts of the website may also be used by visitors. For detailed information on processing of personal data under Turkish Law No. 6698 ("KVKK"), the KVKK Disclosure Text should also be reviewed.
1. Scope
This Agreement covers: • website visitors, • people who use contact and human-resources forms, • people who apply for pharmacy membership, • approved pharmacy account users, • users who place orders and make payments on the Platform, • authorized Platform users.
2. Information that may be collected
Depending on how the website and Platform are used, information in the following categories may be processed.
2.1. Membership and identity information
In pharmacy membership and verification processes, information such as name and surname, pharmacy or business name, GLN, tax number or, where required, national ID number, and authorized-person details may be processed.
2.2. Contact and address information
Email address, phone number, billing address, delivery address and other contact details may be processed.
2.3. Order and commercial information
Cart data, orders, order history, product and quantity details, delivery information, invoice information, current-account and collection records, and cancellation and return records may be processed.
2.4. Payment information
If credit or debit card payment is used on the Platform, payments may be processed through Data Farma's contracted authorized payment service provider or providers. To complete, verify and secure the payment and to handle cancellation or refund, the transaction amount, order details, payment reference data and other information needed for the payment flow may be processed by the relevant payment service provider. How card data is processed depends on the payment infrastructure. Where card details are entered directly on the payment service provider's secure infrastructure, Data Farma does not store complete card details in its own systems. Payment service providers may also process data under their own legal duties and privacy policies.
2.5. Information shared through forms
Name and surname, email address, phone number, message content, CV and application details provided directly by the user through contact, human-resources or other forms may be processed.
2.6. Technical and usage information
IP address, browser and device data, session data, access and security logs, cookie data and Platform activity records may be obtained automatically.
3. Purposes of use
Collected information may, where applicable, be used to: • receive and verify pharmacy membership applications • create and manage user accounts • provide secure access to the Platform • receive, prepare and deliver orders • run invoicing and current-account processes • run card payments, collections, cancellations and refunds • communicate with users • respond to support requests • protect Platform security and prevent misuse • detect technical issues and improve service quality • meet legal and regulatory duties • resolve disputes and protect rights Legal bases for processing personal data are explained in the KVKK Disclosure Text.
4. Cookies and similar technologies
Necessary cookies and similar technologies may be used for session management, security and core site functions. Cookie types, purposes and how to manage them are explained in the Cookie Policy. Users may limit or block cookies in browser settings. Blocking cookies required for the Platform to work may affect membership, login, cart or other Platform features.
5. Sharing of information
Information may be shared, to the extent needed to provide the services and in line with applicable law, with payment service providers, banks and financial institutions, hosting and IT providers, email and communication providers, cargo, logistics and delivery providers, accounting, ERP and business-process integration providers, legal and financial advisers, and legally authorized public authorities. Data Farma does not sell personal data to third parties for data trading. Details and legal bases for transfers to third parties are also explained in the KVKK Disclosure Text.
6. Information security
Data Farma seeks to take appropriate technical and administrative measures against unauthorized access, loss, misuse, alteration or unlawful disclosure. Access authorization, secure connections, user authentication, system and access controls and other security measures may be applied. No internet transmission or electronic system can be guaranteed as completely secure. Users should not share account details and passwords with third parties and should contact Data Farma if they notice anything suspicious.
7. Retention
Personal data and commercial records may be kept for as long as needed to complete the relevant process and for statutory retention periods. When the retention period ends and there is no other legal ground to keep the data, personal data may be deleted, destroyed or anonymized in line with applicable law.
8. Third-party services and links
The website or Platform may integrate with payment service providers or other third-party services, or contain links to third-party websites. Processing on those third parties' own sites, apps and services is subject to their own privacy and data-protection policies.
9. Children's privacy
The Platform is offered to pharmacies and business users and is not intended for persons under 18. Data Farma does not aim to collect personal data knowingly from persons under 18 in membership and commercial processes.
10. Rights under KVKK
Data subjects have the rights granted under Turkish Law No. 6698 on Protection of Personal Data. For the scope of those rights, legal bases for processing and how to apply, the KVKK Disclosure Text should be reviewed.
11. Changes to this Agreement
This Privacy Agreement may be updated due to changes in law, Platform features, service providers or processing activities. The current text is published on this page as of the stated last-updated date. Where changes are material, users may be informed via the Platform or appropriate channels as needed.
12. Contact
For questions and requests about privacy and personal data protection: DATA FARMA ECZA DEPOSU İLAÇ ANONİM ŞİRKETİ Email: info@datafarma.com.tr Phone: 0537 777 42 00 Address: Macun Mh. 187 Cd. No: 54/66 Yenimahalle/Ankara For how to submit KVKK requests, the KVKK Disclosure Text should be reviewed.