Delivery and Return Terms
Delivery, cancellation and return rules for B2B orders by approved pharmacies.
Last updated: 18 August 2026
These Delivery and Return Terms ("Policy") govern delivery, cancellation and return processes for orders between approved pharmacy members ("Member") and DATA FARMA ECZA DEPOSU İLAÇ ANONİM ŞİRKETİ ("Depot") on the online warehouse platform ("Platform"). The Platform provides B2B (business-to-business) supply services only to approved pharmacies. Sales on the Platform are purchases made in the course of pharmacies' commercial or professional activity and are not retail consumer sales. Accordingly, consumer cooling-off rules do not apply to B2B sales on the Platform unless the legal nature of a given transaction requires otherwise.
1. Scope
• The Platform provides B2B supply services only to pharmacy accounts approved by the Depot. • Orders relate to the supply of health products in the course of pharmacies' commercial or professional activity. • Delivery, cancellation and return processes are carried out under this Policy, the Distance Sales Agreement, the Membership Agreement, commercial terms agreed between the parties and applicable law. • Product nature, storage conditions, expiry date, cold-chain requirements and applicable regulations may be taken into account when assessing returns.
2. Order preparation and delivery
Orders are prepared and dispatched by an appropriate delivery method after Depot approval and required checks. The delivery method may depend on the delivery address, order contents, storage and transport conditions, regional distribution capacity and the Depot's operations. Delivery may be made through the Depot's own distribution network, contracted carriers or courier companies, or other methods agreed between the parties. The Member is responsible for the accuracy and currency of the delivery address and contact details provided with the order. The Member is responsible for delays and extra costs caused by an incorrect or incomplete address, the absence of an authorized person at the delivery point, or similar Member-side reasons.
3. Delivery time
Preparation and delivery times may vary with order time, stock, delivery address, transport method, public holidays, weather and road conditions, and other operational factors. If a delivery time or estimated date is shown on the Platform, it is indicative unless expressly stated otherwise. The Member will be informed as far as reasonably possible if delivery is delayed due to stock shortage, logistics disruption, force majeure or reasons outside the Depot's control.
4. Delivery and shipping charges
Any delivery or shipping charge, free-delivery conditions, minimum order amount and similar commercial terms are notified to the Member at checkout or on the Platform. Before confirming an order or completing a card payment, the Member may view the total order amount including any delivery / shipping charge. Additional delivery conditions may apply where products require special transport or storage.
5. Inspection on delivery
The Member is advised to inspect delivered products as soon as reasonably possible. If visible damage, crushing, breakage, leakage or a similar issue is found in the packaging on delivery, a carrier report and photographs should be obtained where possible. If a wrong product, missing product, wrong quantity or shipment damage is found, the Member must notify the Depot without delay.
6. Order cancellation — before shipment
The Member may request cancellation before preparation starts or at an early stage accepted by the Depot. Cancellation may be possible while the order is "pending", "awaiting approval" or at a similar early stage. Once the order has moved to "preparing", "in transit", "ready to ship" or a similar later stage, cancellation may be unavailable or limited to certain products because of stock allocation and logistics. The Depot may partially or fully cancel an order due to stock shortage, pricing error, logistics necessity, supply issues or legal requirements. The Member may be informed via the Platform or registered contact channels.
7. Refunds for cancelled orders
If no collection has been made for a cancelled order or lines, the related payment obligation is removed or the ledger is adjusted. If collection has been made, a refund or ledger offset is applied according to the payment method. If a card-paid order is cancelled and a refund is due, the refund is generally made via the same payment method. After the Depot or the payment service provider initiates the refund, the time for the amount to appear on the Member's card or bank account may vary with the bank, card scheme and payment service provider. If only certain lines are cancelled, a partial refund of those product amounts may be made where appropriate.
8. Cancellation after shipment
After products are shipped or delivered, requests are generally handled as returns rather than cancellations, subject to the return rules below.
9. Cases that may be returned
The Depot may evaluate return requests in the following cases: • A different product than ordered was shipped • A different quantity than ordered was shipped • Products damaged in transit • Clear Depot-side order or shipment errors • An issue affecting merchantability at the time of delivery • Special return terms previously agreed in writing or on record between the parties Acceptance of a return is subject to the Depot's review of the product and the circumstances. The Member must notify delivery issues as soon as reasonably possible and, if requested, provide photos, a delivery report or other supporting documents.
10. Cases generally not returnable
Products are generally not accepted for return in the following cases: • The Member ordered the wrong product or quantity and there is no Depot-side error • Opened, damaged-label, used or non-merchantable products • Products damaged because the Member did not follow use or storage conditions • Cold-chain or special-storage products that were not kept under proper conditions • Products delivered in line with the expiry date stated at shipment or on the Platform, where return is requested solely because of expiry • Products that cannot be resold or redistributed for hygiene, health, safety or regulatory reasons • Unconditional "changed mind" or similar requests The Depot may make an exceptional assessment based on the facts, the commercial relationship and applicable law. Depot-side wrong product, wrong expiry information, shipment error or similar cases are assessed separately.
11. Return process
Returns are generally handled as follows: 1. The Member contacts the Depot with the order number, product details, reason and any supporting photos or documents. 2. The Depot reviews the request and may ask for photos, a delivery report or further information. 3. If accepted, the Member is told how to return the products to the Depot. 4. Unless otherwise instructed, products must be prepared in original packaging, complete and protected in transit. 5. After arrival, required checks are carried out. 6. If the return conditions are met, related ledger, invoice and/or payment refund steps are completed. 7. If the request is not accepted, the Member may be informed of the reason. Who bears return logistics / courier costs depends on whether the issue originated with the Depot, the carrier or the Member, and on the commercial terms between the parties.
12. Refunds for card payments
If a return is accepted for an order paid by credit or debit card, the refund is generally made via the same payment method. The refund may be processed through the payment service provider. Initiation of a refund by the Depot does not mean the amount appears on the Member's card or bank account at the same time. The time to credit the account may vary with the bank, card scheme and payment service provider. If only certain products are accepted for return, a partial refund of those product amounts may be made.
13. Partial returns and stock
A return may cover only certain products rather than the whole order. Products accepted for return and found merchantable after checks may be taken back into Depot stock. Damaged, improperly stored, used products, or products that cannot be resold under applicable rules, may not be restocked.
14. Current account and invoicing
Cancellations and returns are reflected, where applicable, on the Member's current account and related commercial records. For card payments, a refund may be made on the original payment; required accounting and ledger entries are also created. Credit notes, invoice corrections and other accounting documents follow tax rules and Depot accounting processes. Ledger balances and movements shown on the Platform are informational. The parties' commercial books, invoices, payment records and other legal evidence are assessed under applicable law.
15. Contact
For delivery, cancellation and return requests: DATA FARMA ECZA DEPOSU İLAÇ ANONİM ŞİRKETİ Email: info@datafarma.com.tr Phone: 0537 777 42 00 Address: Macun Mh. 187 Cd. No: 54/66 Yenimahalle/Ankara This Policy may be updated. The current version is published on this page as of the stated last-updated date.